How can I track my order?
All shipments are sent with tracking to ensure full traceability. Once your order has been dispatched, the tracking information is sent to you by email, allowing you to follow your shipping progress through to arrival.
What is the Return Period?
Items can be returned within 30 days of delivery.
Do you ship internationally?
No, orders are shipped to addresses located within the United Kingdom only.
How long does delivery take?
For information about Order Cut-Off Time, Order Processing Time, Package Transit Time, and Total Delivery Time, please refer to our Shipping Policy.
What are the return eligibility conditions?
Items must meet all of the following conditions:
- The item must be unused and in its original condition.
- The original packaging, tags, labels, and any included accessories must be present and undamaged.
- The item must not be washed, altered, customised, or damaged.
- The item can only be tried on for inspection and must not show signs of use beyond an initial fitting.
What payment methods do you accept?
A complete list of available payment options is provided on our Payment Policy.
What happens if my return request is sent after 30 days from delivery?
Returns requested after 30 days of receiving your order will not be accepted unless a longer period is required under applicable consumer protection laws.
Need more information?
If you couldn't find what you were looking for in our Common Questions Page, you can reach us via Email: support@velstaire.com, or by Phone Number:+31644846062, or use our Contact Form.